Interactive voice response is the high demanding service amongst companies. This service reduces your manual hardwork as well as also helps in cost reduction.
If you are having a large database of clients, then it may become difficult to handle all of them manually. This can directly affect your brand image in this highly competitive market.
So, for retaining your customers, you need to adopt different strategies in which foremost amongst all is the IVR service.
It is the telephonic system that interacts on your company’s behalf and responsible for providing the best suitable solutions to your customers’ queries.
This IVR service also allows you to keep in touch with your customers even after your working hours or when you are not available to take the call, the IVR automation system holds your customers on line until you are ready to take the call or this automation service also satisfies the customers by providing them the appropriate solutions.
Type2sms ensures the best IVR call service for letting you achieve your customers’ trust by keeping in touch with them whenever and wherever they require.
Let’s have a look at the features of IVR –
- Call routing – you can route the IVR calls to any of your staff members.
- Web interface
- High call flows
- Web based reporting
- You will be served by the best support system through XML API
All these features are specifically aimed to provide you an expert service by improving your customer relationships.